The model shown in the video is MFC-L5850dw, however, models also covered are:
No Paper Fed
Before working on your Brother machine, please allow it to run for 10 minutes to allow the fan to cool the internal parts. Handling internal parts while still hot may result in injury.
We will begin by pulling the paper tray completely out of the machine. If there is jammed paper in the tray opening, remove it using both hands.
Next, press the front cover release button and open the front cover. Remove the drum and toner assembly and place it on a clean flat surface. Jammed paper may be pulled out with the assembly or be released for easy removal.
Any paper still jammed inside the machine near the back of the opening should be removed through the back panel and will be addressed later in the video.
Then remove the toner cartridge from the drum unit by pressing the green lock lever. Carefully examine the drum for obstructions such labels, tape, or ripped paper. Remove any obstructions found. Be careful not to touch the drum roller during this process as this can cause print quality problems. Then reinstall the toner cartridge into the drum unit. Listen for the cartridge to lock into place.
Leaving the front cover open, turn to the back of the machine and remove the 2-sided tray. Check for any paper jammed under the machine and remove.
Next, open the back cover. Open the fuser cover by grabbing the green levers on the left and right side and pulling them towards you. Remove any jammed paper in the fuser unit by gently pulling with both hands.
Close the fuser cover. Now close the back cover.
Replace the 2-sided tray, ensuring it is placed firmly inside the machine.
Next reinstall the drum and toner assembly into the machine and close the front cover.
Remove the paper from the paper tray and verify that the tray guides are set to the correct paper size.
Next fan the paper…and reload it into the paper tray. Ensure the tray guides are not pushed too tightly against the paper which can cause jamming. Also verify that the paper is not loaded above the maximum fill line.
Finally replace the paper tray firmly inside the machine.